FAQ’s

Here are some FAQ’s that we thought you may find useful. If you didn’t find what you were looking for, or if you want more detail, please post on the wall of our Facebook Page where one of the team will be able to answer your question.

Healthcare 

Do I have to register with a local doctor?

It is a requirement of your stay in Halls that you are registered with a local doctor. If you are not from around London, it is strongly recommended that you register with the Imperial College Health Centre, located in Prince’s Gardens, South Kensington. If you wish to remain registered or to register with another local GP, you must get your GP practice to stamp the ePembridge Information Card issued to you as part of the ePembridge registration.

How do I book an appointment with my GP at the Imperial College Health Centre?

Once you are registered, you can phone or come into the Health Centre in person to book an appointment with a GP. This service is confidential. GP can give a medical diagnosis and offer treatment as they see fit. One treatment that can be provided is counselling (needs referral from GP).

Website

Email – imperialcollege.hc@nhs.net

Telephone – 020 7584 6301

Can I see a doctor without booking an appointment at the Imperial College Health Centre?

In some cases, you may be able to see a doctor or a nurse without a pre-booked appointment. Click here for more information.

Where can I get dental care?

The Imperial College Dental Centre is located next door to the Imperial College Health Centre, at Prince’s Gardens.

Website

Vaccinations

It is strongly recommended by the College that new students under the age of 25 are vaccinated against meningococcal disease (meningitis) and measles, mumps and rubella. These are serious diseases: meningitis can kill and mumps can damage fertility. Although rare, they occur more commonly amongst university students. It is recommended that you are immunised against these prior to coming to university. The Imperial College Health Centre offers free vaccinations for students under the of 25. Click here for vaccination dates and more information.

Safety and Security

How can I keep my bicycles safe?
You can keep your bicycles safe at Pembridge’s bike shed (see our Facility’s and Services page for more information) and at College (click here for College information).
Is London safe?
London is one of the safest cities in the world. That said, like most places in the world, London does have crime issues you should be aware of. Many of the crimes reported by students could have easily been prevented had they been aware of the risks and had the right information on how to protect themselves and their property. To make sure that you have all the information you need to keep safe and secure, we recommend that you read through the Student Crime Prevention Guide provided by College. 
Who should I contact if I have a security concern in halls?
 Security concerns in halls should go to the hall supervisor during office hours and to the duty warden outside office hours.

Students under 18

Can I be in a twin room?
As a result of guidelines introduced by the Children’s Act 2004, it is not possible to house under 18’s in rooms of multiple occupancies. If you are under 18 at the start of the Autumn Term you will have your own room.

Welfare

Who can I ask for help?
Whatever your situation, there are plenty of people here to help you.
You can always contact the Pembridge Wardening Team. The Wardening Team is here to make sure you’re ok, and they will be able to give advice and point you in the right direction if needed. There are many other services you can contact directly if that is what you prefer. You can find a non-exhaustive list here.

Hall Facilities

When do I find out our room number?
You can see your provisional room number on ePembridge. It may change up until moving-in day, although this is unlikely.
Do I have internet in the rooms?
Yes. The Imperial-WPA wireless network is available across all College campuses, including halls. Many rooms have a strong signal, however, if the signal is weak in your room you can get an ethernet cable for a small charge from the office.
Can I have guests?
No, students are not allowed to have any guests due to COVID-19. Please be mindful of others. Protect and Respect.
How many people are in a kitchen?
Pembridge has two large kitchens, each serving about 50 students. This may sound like a lot, but the kitchens are well equipped with several fridges, freezers, ovens and hobs, and have large counter space, so you never have to wait in line to cook your dinner! You will also have a small fridge in your room and your own cupboard space in the kitchen which you could secure with a padlock.
How long does it take to get to Imperial?
Pembridge is 25-30 minutes by foot or by public transport, and 15 minutes by bicycle from Imperial South Kensington Campus.
What size are the beds?
All rooms have standard single beds.

Transport in London

Does the underground run on weekends?
Yes. But there may be some planned engineering works which mean some stations will be closed or some lines will have reduced service. If this is the case there will usually be a replacement bus service to get you where you want to go. Beware that this may take a bit longer, so a allow some extra travelling time. You can always check the TFL website for planned engineering works and use their Journey Planner to re-plan your journey.
Does the underground run all night?
On Friday and Saturday nights, some lines run an all-night service. You can find out more details here.